The Hidden Message Within
Friday, June 3rd, 2011The dot.com meltdowns and unfortunate events that occurred in the early 2000’s created an amazing opportunity for businesses in Silicon Valley. It allowed them to regroup and build cultivating work environments. Given the complications our economy has endured over the past several years, people (most) are much more apt to be part of a team now more than ever. When people work collectively as teams rather than as individuals who are just there to collect a paycheck, productivity increases, morale is heightened and loyalty exists everywhere. All of which are among the top qualities necessary for boosting customer acquisition and retaining and growing the existing customer base.
People crave to be a part of something and want desperately to feel as though they’re contributing to the overall good of something; however, the fear factor is what permeates organizations, these days. That fear can be so overwhelming that it debilitates people’s willingness and ability to create and produce. Ironically, “people” are what keep a business, any business operating successfully. People are every organizations’ number one resource to achieving any goal, hitting a milestone or meeting any objective set. When companies provide ongoing opportunities for people to stretch their minds, enhance their skills towards their own aspirations, they’ll grow like a flower does with the sun and water. What’s more, they’ll end up creating huge competitive advantages for their company, every time.
Service minded individuals are always quick to recognize obstacles within an organization and are even quicker at wanting to remove those obstacles, to ensure they perform at the highest level of productivity as possible. Their intent is to make sure both internal and external customer satisfaction is met.
So exactly how do service oriented people identify and breakthrough the barriers that lie in the way of goal achievement? They build one-on-one relationships by connecting with others at a very basic level of communication and human interaction. They get to know people by asking a lot of questions and listening with intent. They ask others for their feedback on ideas. They ask for their involvement in identifying what’s working, what’s not working and most importantly, what they can do as a team, to improve matters that will allow them and the organization to continue moving forward. Through this type of ongoing communication; trust, respect and integrity are fostered.
Nobody trips over mountains. It is the small pebble that causes you to stumble. Pass all the pebbles in your path and you will find you have cross the mountain. The mind does not create what it perceives, anymore than the eye creates the rose.
~Ralph Waldo Emerson






