Dysfunction Happens!
Whether willing to admit to it or not, most of us have experienced (and most likely participated in) some sort of dysfunction, within the workplace. Depending upon to what extreme or level of hierarchy the dysfunction occurs, if not addressed & resolved, it can be toxic, with the potential to cause irrefutable damage, throughout an entire organization. So, what happens when there’s dysfunction within a team, how does one deal with it and how much, if any of it, can be controlled?
Trust is the heartbeat of a functioning, cohesive team and without it, teamwork is impossible. Unfortunately, we use the word “trust” about as often as we misuse it. In reference to team building, trust is the confidence among team members, who have good intentions and no reason to be cautious about what they say/do around one another. Teams that lack trust, waste exorbitant amounts of time, energy and ultimately money, managing their behaviors and interactions with one another. All of which will result in reduced employee morale and increased employee turnover.
In Patrick Lencioni’s “The Five Dysfunctions of a Team,” he writes about how the most important action a leader must take to encourage the building of trust on a team is to demonstrate vulnerability first. This requires them to risk losing face in front of the team, to ensure others will take the same risks themselves. He continues to say the leader/s must create an environment that doesn’t reprimand vulnerability. Even unintentionally, leaders can discourage trust by scolding others for weaknesses or failure. Finally, when displaying these acts of vulnerability, it’s critical that the leader/s be genuine and not fake. One of the best and fastest ways to lose trust on a team is to fake it, in order to manipulate other people’s emotions. A leader who displays regular acts of being inauthentic, will most assuredly, be left with no one to lead.
This entry was posted by Carrie Nicolini
on Friday, July 30th, 2010 at 5:47 AM
Filed under coaching.
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